Privacy Policy - pharmaqo.fit

Prescription Requirements

A valid prescription from a licensed medical practitioner is mandatory for all pharmaceutical orders placed with pharmaqo
International shipments are strictly available only with a valid prescription and complete documentation.
pharmaqo is not responsible for any adverse effects, complications, or health issues arising from medication use. The prescribing doctor or healthcare provider holds full responsibility for the treatment plan.
Customers must ensure that the prescription is current and has not expired before placing an order.
Prescriptions for controlled substances require additional verification and may take longer to process.

Cash on Delivery (COD) is available in Pakistan for prescription medicines only.
COD is NOT available for supplements, temperature-sensitive medicines, or international orders – these require full online payment.
Delivery times are estimates only and not guaranteed. External factors such as weather, customs clearance, and courier service efficiency may affect delivery times.
Customers must provide complete and accurate shipping addresses. Additional charges may apply for address corrections or re-routing.
Signature is required upon delivery for all orders. If recipient is unavailable, delivery will be re-attempted based on courier policy.

For free medical advice, customers may contact directly during business hours.
Free advice is limited to short, specific queries only (5-10 minute conversions). Complex medical issues require a formal consultation.
For detailed medical discussions, diagnosis, or treatment plans, please confirm your order with the 50$ order confirmation fee to schedule a comprehensive consultation.
Pharmaqo does not provide emergency medical services. In case of emergency, please visit the nearest hospital.
Medical advice provided is based on information shared by the customer. Accuracy of information is the customer’s responsibility.

We clearly indicate which products are verified and which are not through our verification tag system.
Customers should verify products on the manufacturer’s official website using provided batch numbers and verification codes.
pharmaqo is not responsible for products from unauthorized sources, underground labs, or unverified suppliers.
Product images are for reference only. Actual product may vary in packaging or appearance based on manufacturer updates.
Customers are advised to check expiration dates upon receipt and report any discrepancies within 24 hours.

Customer support is available via WhatsApp messaging during business hours
Direct WhatsApp calls are not accepted due to high customer volume. Please use messaging for efficient support.
Response time for WhatsApp messages is typically within 2-4 business hours. Complex queries may take longer.
For order-related inquiries, please have your order number ready to expedite the process.
Emails will be responded to within 24-48 business hours. Include relevant details for faster resolution.

Radish oil injection may cause skin irritation in some individuals – please check your skin type and consult a dermatologist before ordering. Important
Some supplements may not be halal-certified – customers must double check halal certification before ordering if this is a concern. Important
After order confirmation, pharmaqo is not responsible for city-specific issues, customs regulations, or country-specific laws that prohibit certain supplements or medications.
No time guarantees are provided for order delivery. Factors such as customs clearance, local regulations, and courier efficiency can significantly impact delivery times.
Temperature-sensitive products require special handling. Once shipped, pharmaqo is not responsible for temperature variations during transit.